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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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S Latrice

June 18, 2026

5  out of  5
rating by S Latrice
"I recently talked with Briana at State Farm, and she was outstanding. She notified me about upcoming changes to my policy, helped me add my daughter, and walked me through several options to reduce my premium. We also discussed life insurance, something I’ve been researching for a long time, and she made the entire process simple and stress‑free. Thanks to her guidance, both my daughter and I are now set up with the right coverage. Briana is knowledgeable, patient, and truly committed to helping her clients."
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Alexander Hung

June 9, 2026

5  out of  5
rating by Alexander Hung
"Nice office with friendly staff. Shoutout to Vivian for helping me get my insurance policy!"
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Gwendolyn Gray

June 1, 2026

5  out of  5
rating by Gwendolyn Gray
"Hello, Brianna was Awesome!! She took the time to listen and took care of my needs with a very quick turnaround. I wasn't expecting to hear back from her so soon. She was super helpful and amazing. I was hoping that I could give her review. Because I also told her how she made my day. She is wonderful. Thanks again!!"
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Joel Thompson

May 28, 2026

5  out of  5
rating by Joel Thompson
"Brianna was very helpful and responsive highly recommend!"
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Saundra Christopher

May 22, 2026

5  out of  5
rating by Saundra Christopher
"Great Service with Vivian and Ricaela ! Both were patient and professional. Can't wait till my new premiums adjust to the lower price. Thanks"
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Sylvester Groves

May 20, 2026

5  out of  5
rating by Sylvester Groves
"Great experience always nice and professional when I the visit office."
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Rick Lopez

May 6, 2026

5  out of  5
rating by Rick Lopez
"Helpful Agents"
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G J

May 5, 2026

5  out of  5
rating by G J
"Brianna Johnson was awesome, I had her on the telephone for hours with all kinds of questions and she was very knowledgeable and patient with me, Thank you Brianna….you’re The GOAT!!"
We responded:
"G J, we at Krystal Smith State Farm thank you for your kind words and look forward to continually working with you to best protect your financial future! – Krystal Smith State Farm Insurance, Carrollton TX"
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Sandya Sahasranam

May 1, 2026

5  out of  5
rating by Sandya Sahasranam
"Vivian was great! Made the process seem very simple… Very thorough and patiently explained every step of the process. Provided me with multiple options for my home insurance"
We responded:
"Sandya, thank you for choosing Krystal Smith State Farm! We are Happy to have been of service to you for your Insurance/Financial Service’s needs! – Krystal Smith State Farm Insurance, Carrollton TX"
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p mascari

May 1, 2026

5  out of  5
rating by p mascari
"What can be said about Ms. Krystal and her entire team? Other than being beyond-what-any-other business would do to help their customers, with great attitudes and genuine smiles. Not much else needs to be said.

Thirty-something year customer to Ms Kristal.

I have never, ever been disappointed, felt unimportant. But I always feel better after speaking with them.

P. Mascari
Dallas, TX."
We responded:
"P. Mascari, we at Krystal Smith State Farm thank you for your kind words and look forward to continually working with you to best protect your financial future! – Krystal Smith State Farm Insurance, Carrollton TX"
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Sydney Walton

April 30, 2026

5  out of  5
rating by Sydney Walton
"Vivian took excellent care of me and my husband! Couldn’t recommend a better more caring agent!"
We responded:
"Sydney, we very much appreciate your recommendation and choosing Krystal Smith State Farm, for your insurance needs! – Krystal Smith State Farm Insurance, Carrollton TX"
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mikki garner

April 17, 2026

5  out of  5
rating by mikki garner
"Wasn’t expecting such a quick response after my initial inquiry. Vivian was extremely helpful, friendly and informative. Very impressed!"
We responded:
"Mikki, thank you for the great review! Excellent Insurance and Financial Services customer service is our agency’s Top priority. Krystal Smith State Farm Insurance, Carrollton TX"
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Priscilla Easley

April 17, 2026

5  out of  5
rating by Priscilla Easley
"Vivian was absolutely amazing helping me get in the price range for my three vehicles that I was trying to pay. I was with State Farm for years and now I’m back. I absolutely love her and Crystal."
We responded:
"Priscilla, thank you for being such a loyal client and saying such nice Things about Krystal Smith State Farm Insurance, Carrollton TX!"
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Nerida N

April 14, 2026

5  out of  5
rating by Nerida N
"Excellent customer service from Rakayla."
We responded:
"Nerida, thank you for choosing Krystal Smith State Farm! We are Happy to have been of service to you for your Insurance/Financial Service’s needs! – Krystal Smith State Farm Insurance, Carrollton TX"
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Barry Hill

April 12, 2026

5  out of  5
rating by Barry Hill
"Talked on phone. Very good."
We responded:
"Barry, thank you for the great review! Excellent Insurance and Financial Services customer service is our agency’s Top priority. Krystal Smith State Farm Insurance, Carrollton TX"
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Toria

April 10, 2026

5  out of  5
rating by Toria
"Great experience with Krystal Smith’s State Farm! Rakayla was helpful, responsive, and made everything easy to understand. I felt taken care of every step of the way. I highly recommend!"
We responded:
"Toria, we thank you for your trust and recommending Krystal Smith State Farm to others for their Auto, Home/Life Insurance needs! – Krystal Smith State Farm Insurance, Carrollton TX"
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Channel Chay

April 10, 2026

5  out of  5
rating by Channel Chay
"7 years bonding with them.Never had a problem, pretty neat and smooth service."
We responded:
"Channel, thank you for being such a loyal client and saying such nice Things about Krystal Smith State Farm Insurance, Carrollton TX!"
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Scottie Harper

April 9, 2026

5  out of  5
rating by Scottie Harper
"Recently needed to switch my auto and renters insurance due to relocation. I had the best experience ever working with Vivian. She was professional, courteous, and very personable. She explained everything in detail and made sure I had a clear understanding of all my options. It was truly a 5 star experience and I am so appreciative of her help! Thanks Vivian!"
We responded:
"Scottie, thank you for choosing Krystal Smith State Farm! We are Happy to have been of service to you for your Insurance/Financial Service’s needs! – Krystal Smith State Farm Insurance, Carrollton TX"
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Stacy Brown

April 8, 2026

5  out of  5
rating by Stacy Brown
"I've been happy with the service provided and response from the State Farm team."
We responded:
"Stacy, thank you for the great review! Excellent Insurance and Financial Services customer service is our agency’s Top priority. Krystal Smith State Farm Insurance, Carrollton TX"
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clauda pryor

April 3, 2026

5  out of  5
rating by clauda pryor
"Brianna is awesome. I wish I had her patience. Seriously, I kept having questions, showing her other insurance quotes, etc. She helped me to stay focused and held my hand through it all!
THANK YOU BRIANNA!"
We responded:
"Clauda, we at Krystal Smith State Farm thank you for your kind words and look forward to continually working with you to best protect your financial future! – Krystal Smith State Farm Insurance, Carrollton TX"
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Juan Mendoza

April 2, 2026

5  out of  5
rating by Juan Mendoza
"Very reliable & quick to respond! Navigating through system is very simplified. Outstanding customer service!"
We responded:
"Juan, Thank you for choosing Krystal Smith State Farm! We are Happy to have been of service to you for your Insurance/Financial Service’s needs! – Krystal Smith State Farm Insurance, Carrollton TX"
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Mr T.

April 1, 2026

5  out of  5
rating by Mr T.
"Great insurance agents great service great people all around keep up the great work State farm"
We responded:
"Thank you for allowing us to handle your insurance needs, Mr T! We at Krystal Smith State Farm greatly value your business with us and being your one stop shop for your Insurance and Financial Service’s needs. – Krystal Smith State Farm Insurance, Carrollton TX"
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Lesha Roberts

March 26, 2026

5  out of  5
rating by Lesha Roberts
"Krystal State Farm employees are always kind professional & patience. When family & friends asked me who do I have my car insurance I always say State Farm! 👍🏾"
We responded:
"Lesha, Thank you for choosing Krystal Smith State Farm! We are Happy to have been of service to you for your Insurance/Financial Service’s needs! – Krystal Smith State Farm Insurance, Carrollton TX"
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Rakayla Roberson

March 24, 2026

5  out of  5
rating by Rakayla Roberson
"I love the service from all of the representatives . There very knowledgeable and kind !!"
We responded:
"Rakayla, Thank you for allowing us to handle your insurance needs! We at Krystal Smith State Farm greatly value your business with us and being your one stop shop for your Insurance and Financial Service’s needs. – Krystal Smith State Farm Insurance, Carrollton TX
"
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Lois Jones

March 19, 2026

5  out of  5
rating by Lois Jones
"Vivian has been my go to person for years. She is the most helpful, knowledgeable and efficient person that provides impeccable customer service. She is one of the best problem solvers with any issues with which I have had many being a longtime customer. Her communication skills and professionalism is an asset to StateFarm."
We responded:
"Lois, thank you for being such a loyal client and saying such nice Things about Krystal Smith State Farm Insurance, Carrollton TX!"