State Farm® Insurance Agent Krystal Smith
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
G J
May 5, 2026
5
out of
5
rating by G J
"Brianna Johnson was awesome, I had her on the telephone for hours with all kinds of questions and she was very knowledgeable and patient with me, Thank you Brianna….you’re The GOAT!!"
Sandya Sahasranam
May 1, 2026
5
out of
5
rating by Sandya Sahasranam
"Vivian was great! Made the process seem very simple… Very thorough and patiently explained every step of the process. Provided me with multiple options for my home insurance"
p mascari
May 1, 2026
5
out of
5
rating by p mascari
"What can be said about Ms. Krystal and her entire team? Other than being beyond-what-any-other business would do to help their customers, with great attitudes and genuine smiles. Not much else needs to be said. Thirty-something year customer to Ms Kristal. I have never, ever been disappointed, felt unimportant. But I always feel better after speaking with them. P. Mascari Dallas, TX."
We responded:
"P. Mascari, we at Krystal Smith State Farm thank you for your kind words and look forward to continually working with you to best protect your financial future! – Krystal Smith State Farm Insurance, Carrollton TX"
Sydney Walton
April 30, 2026
5
out of
5
rating by Sydney Walton
"Vivian took excellent care of me and my husband! Couldn’t recommend a better more caring agent!"
We responded:
"Sydney, we very much appreciate your recommendation and choosing Krystal Smith State Farm, for your insurance needs! – Krystal Smith State Farm Insurance, Carrollton TX"
mikki garner
April 17, 2026
5
out of
5
rating by mikki garner
"Wasn’t expecting such a quick response after my initial inquiry. Vivian was extremely helpful, friendly and informative. Very impressed!"
We responded:
"Mikki, thank you for the great review! Excellent Insurance and Financial Services customer service is our agency’s Top priority. Krystal Smith State Farm Insurance, Carrollton TX"
Priscilla Easley
April 17, 2026
5
out of
5
rating by Priscilla Easley
"Vivian was absolutely amazing helping me get in the price range for my three vehicles that I was trying to pay. I was with State Farm for years and now I’m back. I absolutely love her and Crystal."
We responded:
"Priscilla, thank you for being such a loyal client and saying such nice Things about Krystal Smith State Farm Insurance, Carrollton TX!"
Nerida N
April 14, 2026
5
out of
5
rating by Nerida N
"Excellent customer service from Rakayla."
We responded:
"Nerida, thank you for choosing Krystal Smith State Farm! We are Happy to have been of service to you for your Insurance/Financial Service’s needs! – Krystal Smith State Farm Insurance, Carrollton TX"
Barry Hill
April 12, 2026
5
out of
5
rating by Barry Hill
"Talked on phone. Very good."
We responded:
"Barry, thank you for the great review! Excellent Insurance and Financial Services customer service is our agency’s Top priority. Krystal Smith State Farm Insurance, Carrollton TX"
Toria
April 10, 2026
5
out of
5
rating by Toria
"Great experience with Krystal Smith’s State Farm! Rakayla was helpful, responsive, and made everything easy to understand. I felt taken care of every step of the way. I highly recommend!"
We responded:
"Toria, we thank you for your trust and recommending Krystal Smith State Farm to others for their Auto, Home/Life Insurance needs! – Krystal Smith State Farm Insurance, Carrollton TX"
Channel Chay
April 10, 2026
5
out of
5
rating by Channel Chay
"7 years bonding with them.Never had a problem, pretty neat and smooth service."
We responded:
"Channel, thank you for being such a loyal client and saying such nice Things about Krystal Smith State Farm Insurance, Carrollton TX!"
Scottie Harper
April 9, 2026
5
out of
5
rating by Scottie Harper
"Recently needed to switch my auto and renters insurance due to relocation. I had the best experience ever working with Vivian. She was professional, courteous, and very personable. She explained everything in detail and made sure I had a clear understanding of all my options. It was truly a 5 star experience and I am so appreciative of her help! Thanks Vivian!"
We responded:
"Scottie, thank you for choosing Krystal Smith State Farm! We are Happy to have been of service to you for your Insurance/Financial Service’s needs! – Krystal Smith State Farm Insurance, Carrollton TX"
Stacy Brown
April 8, 2026
5
out of
5
rating by Stacy Brown
"I've been happy with the service provided and response from the State Farm team."
We responded:
"Stacy, thank you for the great review! Excellent Insurance and Financial Services customer service is our agency’s Top priority. Krystal Smith State Farm Insurance, Carrollton TX"
clauda pryor
April 3, 2026
5
out of
5
rating by clauda pryor
"Brianna is awesome. I wish I had her patience. Seriously, I kept having questions, showing her other insurance quotes, etc. She helped me to stay focused and held my hand through it all! THANK YOU BRIANNA!"
We responded:
"Clauda, we at Krystal Smith State Farm thank you for your kind words and look forward to continually working with you to best protect your financial future! – Krystal Smith State Farm Insurance, Carrollton TX"
Juan Mendoza
April 2, 2026
5
out of
5
rating by Juan Mendoza
"Very reliable & quick to respond! Navigating through system is very simplified. Outstanding customer service!"
We responded:
"Juan, Thank you for choosing Krystal Smith State Farm! We are Happy to have been of service to you for your Insurance/Financial Service’s needs! – Krystal Smith State Farm Insurance, Carrollton TX"
Mr T.
April 1, 2026
5
out of
5
rating by Mr T.
"Great insurance agents great service great people all around keep up the great work State farm"
We responded:
"Thank you for allowing us to handle your insurance needs, Mr T! We at Krystal Smith State Farm greatly value your business with us and being your one stop shop for your Insurance and Financial Service’s needs. – Krystal Smith State Farm Insurance, Carrollton TX"
Lesha Roberts
March 26, 2026
5
out of
5
rating by Lesha Roberts
"Krystal State Farm employees are always kind professional & patience. When family & friends asked me who do I have my car insurance I always say State Farm! 👍🏾"
We responded:
"Lesha, Thank you for choosing Krystal Smith State Farm! We are Happy to have been of service to you for your Insurance/Financial Service’s needs! – Krystal Smith State Farm Insurance, Carrollton TX"
Rakayla Roberson
March 24, 2026
5
out of
5
rating by Rakayla Roberson
"I love the service from all of the representatives . There very knowledgeable and kind !!"
We responded:
"Rakayla, Thank you for allowing us to handle your insurance needs! We at Krystal Smith State Farm greatly value your business with us and being your one stop shop for your Insurance and Financial Service’s needs. – Krystal Smith State Farm Insurance, Carrollton TX "
Lois Jones
March 19, 2026
5
out of
5
rating by Lois Jones
"Vivian has been my go to person for years. She is the most helpful, knowledgeable and efficient person that provides impeccable customer service. She is one of the best problem solvers with any issues with which I have had many being a longtime customer. Her communication skills and professionalism is an asset to StateFarm."
We responded:
"Lois, thank you for being such a loyal client and saying such nice Things about Krystal Smith State Farm Insurance, Carrollton TX!"
Isaah Garcia
March 12, 2026
5
out of
5
rating by Isaah Garcia
"Answered a call from Maria at Krystal Smith State Farm this morning after coming out of work. She was super polite and helpful, she answered all my questions and was really respectful. I’ve now switched over my auto policy to State Farm and I couldn’t be happier. No other insurance company was able to help me in saving on my current policy. I’m literally saving hundreds of dollars every month now and I’m extremely grateful and happy. Very pleased with this service and I’m glad I answered the phone call. Maria, thank you so much! Forever grateful and happy I switched over to State Farm today."
We responded:
"Isaah, we at Krystal Smith State Farm thank you for your kind words and look forward to continually working with you to best protect your financial future! – Krystal Smith State Farm Insurance, Carrollton TX"
Jade Ma
February 17, 2026
5
out of
5
rating by Jade Ma
"Good customer service from Vivian! Thank you!"
We responded:
"Jade, Thank you for the great review! Excellent Insurance and Financial Services customer service is our agency’s Top priority. Krystal Smith State Farm Insurance, Carrollton TX"
Luisa Mora-Sanchez
February 11, 2026
5
out of
5
rating by Luisa Mora-Sanchez
"I contacted State Farm for a car‑insurance quote on 02/10/26. The agent, Briana, responded immediately and handled my quote and questions with great professionalism. Briana explained the different bundle options and how they would work for me. Thank you, Briana, for delivering such reliable service."
We responded:
"Luisa, we at Krystal Smith State Farm extend our gratitude for your kind words in reference to your Insurance and Financial Services experience with us, and for having you as a client! – Krystal Smith State Farm Insurance, Carrollton TX"
Francisco Lopez
February 9, 2026
5
out of
5
rating by Francisco Lopez
"Estoy bien contento con mi agente y con el servicio de Vivian! Muy amable y atenta! Gracias Krystal smith state Farm"
We responded:
"Francisco, ¡gracias por tu excelente reseña! Esperamos trabajar contigo y tu familia para todas tus necesidades de seguros y servicios financieros. -Krystal Smith State Farm, Carrollton, TX"
Larry Gilbert
February 8, 2026
5
out of
5
rating by Larry Gilbert
"Brianna was great, she explained the home and auto policy in detail, showed us how much we were saving vs our previous insurance company, and followed up daily to answer any concerns. Great customer!"
We responded:
"Larry, thank you for allowing us to handle your insurance needs! We at Krystal Smith State Farm greatly value your business with us and being your one stop shop for your Insurance and Financial Service’s needs. – Krystal Smith State Farm Insurance, Carrollton TX "
Unique Williams
February 8, 2026
5
out of
5
rating by Unique Williams
"Vivian was very knowledgeable in helping with my transition of insurance. She was also very thorough in following up with my case to remind me of plans discussed. Very good experience."
We responded:
"Unique, thank you for the great review! Excellent Insurance and Financial Services customer service is our agency’s Top priority. Krystal Smith State Farm Insurance, Carrollton TX"
cindi moffitt
February 5, 2026
5
out of
5
rating by cindi moffitt
"awesome awesome!! So helpful! Adamaris is so awesome. will stay with State Farm forever!"
We responded:
"Cindi, we at Krystal Smith State Farm thank you for your kind words and look forward to continually working with you to best protect your financial future! – Krystal Smith State Farm Insurance, Carrollton TX"